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Remembering Diane L. Smith

Remembering Diane Smith graphic.

It is with heavy hearts we inform you of the sudden passing of our friend, colleague and mentor, Diane Smith.

Diane had been with Arlington/Roe for 13 years and was a passionate, vibrant and deeply valued member of the Arlington/Roe family. To say she had an impact on our agents and our associates would be a severe understatement. She brought a wealth of experience and knowledge to Arlington/Roe, drawing from a tenured career in the insurance industry. She was the Sales & Marketing Manager for Northern Indiana before assuming responsibility as the Director of the Francis Roe Center for Professional Growth.

Diane worked alongside Jim Roe to make the Francis Roe Center (FRC) come to life. She was a fierce advocate for education and worked to foster success for both associates and agents through her leadership of the FRC. She also mentored Arlington/Roe’s Business Development Associates and was deeply committed to the future of the insurance industry by investing in and mentoring our young staff members.

Beyond her personal contributions, we will remember her for her passion, vibrancy, and her ability to have a conversation with anyone. She was a trusted colleague and mentor to so many. We are incredibly privileged to have worked alongside her for so many years, and her loss will be felt deeply across all of Arlington/Roe and beyond. Our thoughts and prayers are with Diane’s family during this difficult time.

Please join us in honoring Diane’s life, legacy, and the many ways in which she enriched Arlington/Roe, both professionally and personally.

Rest in peace, Diane, you’ll be sorely missed. We are so grateful for your partnership and mentorship.

Services & Donations

Though Diane is no longer with us, she will never be forgotten. Her family will have a celebration of life service at a later date.

Donations may be made to Gleaners Food Bank of Indiana or whichever charity you choose in Diane’s name.

Arlington/Roe Named one of Indiana’s 2026 Best Places to Work

blue background with Arlington/Roe and the text named one of the best places to work

INDIANAPOLIS, IN – Arlington/Roe was recently named one of the 2026 Best Places to Work in Indiana. This marks the 21st edition for the Indiana Chamber of Commerce initiative and the second year in a row that Arlington/Roe has earned this distinction. The company is one of only four insurance agents/brokers in the state to be named.

“We are honored and grateful to receive this distinction,” said President & Chief Operating Officer Andy Roe. “This recognition would not have been possible without our hard-working associates who make Arlington/Roe such a wonderful place to work. We are proud of our company culture, which values honesty, integrity and trust.”

The statewide survey and awards program is designed to evaluate participating organizations and honor those with the highest levels of employee satisfaction and engagement in the workplace.

The rankings will be announced at an awards ceremony on May 13, 2026, and then published in the Indiana Chamber’s BizVoice® magazine after the event.

For more information on the Best Places to Work in Indiana program, visit BestPlacestoWorkIndiana.com.

Arlington/Roe Names Andy Roe President & Chief Operating Officer and Patrick Roe Executive Vice President, Chief Sales & Marketing Officer

interior_title_bar_w_color_background #efefee Arlington/Roe Names Andy Roe President & Chief Operating Officer and Patrick Roe Executive Vice President & Chief Sales & Marketing Officer interior_simple_text_block H1 INDIANAPOLIS, IN — Andy Roe has been promoted to President and Chief Operating Officer and Patrick Roe has been promoted to Executive Vice President, Chief Sales and Marketing Officer at Indiana-based Arlington/Roe, a managing general agency and wholesale insurance broker. Jim Roe continues as Chairman and Chief Executive Officer. Andy began his insurance career when he joined Arlington/Roe in 2001, where he is a third-generation member of the family-owned business. Over the last 20 years, he has been involved in many facets of the organization by holding various roles from underwriting to departmental leadership. Andy’s responsibilities include maintaining and directing the daily operations of the company as well as working with the leadership team to ensure performance expectations and strategic plan execution. He promotes company culture and is heavily involved with human resources. Andy also oversees financial operations and manages relationships with our carrier and agent partners. Patrick joined his brother Andy at Arlington/Roe in the summer of 2003 as the second member of the third generation of the Roe family. He first began working as a Personal Lines Assistant Underwriter and Underwriter. After five years, he transitioned to a Personal Lines Marketing Representative. In 2010, Patrick became Vice President and Director of Marketing. He was then promoted in 2020 to Senior Vice President for Sales & Marketing. He holds Certified Insurance Wholesaler (CIW) and Associate in Insurance (AINS) designations. In 2024, he was promoted to Executive Vice President, Chief Sales & Marketing Officer. Patrick identifies strategies and growth opportunities in our core states in this role. He is engaged with agency partners to understand their needs, develops new sales strategies, and monitors marketplace changes. Patrick works closely with Andy Roe and Jim Roe to develop and implement sales strategies supporting growth. Jim Roe has been preparing for this transition for some time as part of his commitment to perpetuating the family business. While he remains actively involved, this shift represents a gradual handover of daily operations to Andy (President & Chief Operating Officer) and Patrick (Executive Vice President & Chief Sales & Marketing Officer) allowing him to dedicate more of his efforts to overall strategy, governance and industry positioning. Jim emphasizes that he has no plans to step away, but rather is focusing on guiding the business’s long-term direction and success. Arlington/Roe Names Andy Roe President & Chief Operating Officer and Patrick Roe Executive Vice President, Chief Sales & Marketing Officer

PIA National Names Arlington/Roe 2022 Managing General Agency of the Year

an image of a man sitting on a sofa in a corporate building

WASHINGTON —The National Association of Professional Insurance Agents (PIA National) has named Arlington/Roe as the recipient of its 2022 Managing General Agency (MGA) of the Year Award. The presentation was made on September 22, 2022 during the annual fall meeting of the PIA National Board of Directors in San Diego, California.

“Arlington/Roe continues to further the interests of independent agents by providing resources, education, technology and product lines,” said PIA President-elect Gerald Hemphill. “They provide access to applications, online rating for recreational lines, personal lines, cyber insurance, professional liability, and transportation.”

The PIA National MGA of the Year Award recognizes outstanding achievement in furthering the interests of agents, a commitment to the agency system, and successful efforts to create a better business environment for professional independent insurance agents.

“On behalf of our 200-plus associates, I am honored to accept the national MGA of the Year Award,” said Andy Roe, chief operating officer and executive vice president. “I’d like to thank the board of directors and all members of PIA for their support.” Headquartered in Indianapolis, Indiana, Arlington/Roe is licensed in all 50 states and operates primarily in the Midwest with a nationwide Aviation Practice, and is in its third generation of family ownership.

Founded in 1931, PIA is a national trade association that represents member insurance agents and their employees who sell and service all kinds of insurance, but specialize in coverage of automobiles, homes and businesses. PIA’s web address is www.pianational.org.

Arlington/Roe www.arlingtonroe.com award acceptance video.

Manager Phone Numbers for Closure

Effective June 26 through August 14, 2026, Arlington/Roe will observe summer hours. During this time frame, all Arlington/Roe offices will close at 3 p.m. local time on Fridays and will reopen at normal business hours on Mondays.

interior_title_bar_w_color_background #efefee Summer Hours Closure Effective 6/26 – 8/14, Arlington/Roe is observing summer hours on Fridays. During this time frame, all offices will close at 3 p.m. local time on Fridays. interior_simple_text_block H1 Effective June 26 – Aug 14, 2026, Arlington/Roe will observe summer hours on Fridays. During this time frame, all Arlington/Roe offices will close at 3 p.m. local time on Fridays and will reopen at normal business hours on Mondays. This seasonal adjustment is designed to support a work-life balance for our employees during the summer months, while continuing to provide excellent service to clients and partners. In an emergency, contact the appropriate manager or regional sales director on their cell phone listed below. Jim Roe Chairman & CEO | 317-979-5555 Andy Roe President & Chief Operating Officer | 317-694-9530 J. Patrick Roe Executive Vice President & Chief Sales & Marketing Officer | 317-513-3025 Janet Phillips Executive Vice President, Personal Lines & Farm | 317-796-3440 Jim Eades Executive Vice President | 317-341-0984 John Immordino Senior Vice President, Professional Liability | 317-430-7203 Robin Snider Vice President, Specialty Divisions (Bonds, Healthcare & Human Services, Standard Business, Workers’ Compensation) | 317-670-7411 Jennie Carr Vice President, Commercial Brokerage | 317-626-7076 Terri John Vice President, Commercial Lines Binding | 812-661-7413 Andy Hamilton Vice President, Transportation | 317-508-9622 Travis French Aviation Practice Leader | 502-544-1191 Regional Sales Manager Information Andy Fischer Regional Sales Director, Michigan, Minnesota & Wisconsin | 231-631-4142 Cindy Jackman Regional Sales Director, Illinois & Missouri | 513-236-9030 Donna Schlie Vice President, Regional Sales Director, Kentucky, Ohio & Tennessee | 513-236-9030 Stephanie Collins Director of Strategic Partnerships / Regional Sales Director, Indiana, Iowa & Nebraska | 317-341-3535